Just like any other business critical element in your organization, communication services require careful and constant management. In order to accomplish this effectively, your organization needs to have knowledge of several key areas. This includes telephony, cellular, and all aspects related to information systems (IS) and/or information technology (IT). In case you are unsure how well your organization has a handle on these services, we would encourage you to answer these following questions:

Please answer this for yourself with either True or False.
1. You wonder if your organization needs all of the communication services you are paying for.
2. We can not afford to hire an (additional) IT person but we need help on our computers all the time.
3. We have someone within our office who has the knowledge and experience to negotiate our cell phone contracts.
4. You (and/or your staff) spend more than 5 hours a month working on managing communication issues and services.
5. You have no plan of action should your IT person quit or not be available for some reason.
6. You know who provides your telephone/cellular/data/internet services and you can make one call for resolution of any problems.
7. You rarely (or never) audit your telephone, long distance, or cell bills because they are too confusing.
8. Your information technology department is overloaded and does not have time to perform routine systems and networks maintenance on a regular basis.

Do not worry. You are not alone and we are here to help.